Give the new account a name to complete adding it to Duo Mobile. If you're prompted to allow Duo Mobile permission to take pictures and record video, please grant it. Use your camera to scan the QR code shown by Duo Enrollment in your browser. To proceed with adding your initial Duo account to Duo Mobile, tap Use a QR code. Launch Duo Mobile and tap Set up account. When you enroll in Duo for the first time and choose to add an Android device or use Duo Push, you're shown a QR code to scan with the Duo Mobile app to complete activation. To see which version of Duo Mobile is installed on your device, go to the Android Settings menu, tap Apps, then scroll down and tap Duo Mobile. Supported Platforms: The current version of Duo Mobile supports Android 11 and greater.ĭuo does not provide official support for non-standard custom Android distributions like OnePlus, LineageOS, or ColorOS, nor is Duo Mobile supported for use on ChromeOS. However, once a Backup Code is used once, it cannot be used again.Find the latest version of Duo Mobile in Google Play. Upon login, you can enter one of your Backup Codes to log in if you have misplaced your Authenticator device. Each Backup Code is eight digits long with no spaces.Ī: The Backup Codes can be used in the same way as the Authenticator Codes. The Backup Codes can be used in place of the Authenticator Code, but each can only be used once. You will have the option to save them locally on your computer. Once done, a set of 10 Backup Codes will be created. You will be prompted to re-enter your password. Locate the section for Two Factor Authentication and click on the link to "Get Backup codes". After confirmation, your Nexon America account will no longer be connected with the Authenticator.Ī: Backup Codes can be generated from the Account Settings page on the Nexon America website. Locate the section for Two Factor Authentication and click the "Disable" button. Use this entry code on your device to manually link the Authenticator to your Nexon America account.Ī: The Authenticator can be disabled from within the Account Settings page on the Nexon America website. If the QR Code cannot be scanned, then click on the displayed link and you will be presented with a 16-digit entry code. A new code is generated after the previous code has expired.Ī: Using your device, scan the QR Code using the camera to link the Authenticator to your Nexon America account. The Authenticator Code is six digits long with no spaces. Q: The authentication code is not working, what should I do?Ī: Please ensure that the correct Authenticator Code has been entered. It is also advised that the password on your account be changed as a security measure if your phone cannot be located. After confirmation, your Nexon America account will no longer be connected with the Authenticator. When enabled, the login process for your Nexon America account will also require that you enter a code generated by the Authenticator.Ī: If auto-login is available through the Nexon Launcher, then you can disable the Authenticator from the Account Settings page from within the Nexon Launcher. Q: What is the Authenticator, and why should I use it?Ī: The Authenticator is an additional layer of security that can be placed onto your Nexon America account.
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